Public offer

Dear Client!

Before purchasing a product, please read the text of the User (Buyer) Agreement with the online store. The Agreement outlines the conditions for purchasing goods in the online store.

The agreement must be considered in the form in which it is published on the website and be applied and interpreted in accordance with the legislation of Ukraine.

1. General provisions

1.1. By registering on the website and/or placing an order on the website, the Buyer agrees to the terms specified in the Agreement. By agreeing to the User Agreement, the Buyer gives permission to the owner of the online store to collect and process his personal data. The Buyer thereby confirms that he is familiar with the purposes of processing and using personal data.

1.2. Personal data of the Buyer are used to provide the service of selling goods and are not transferred to third parties. Personal information may be used by the online store for marketing purposes (study of sales data, analysis of site traffic, customer segmentation, etc.).

1.3. The buyer agrees to provide reliable contact data and information about himself when registering and/or placing an order on the website.

1.4. The buyer has the right to change or delete his personal data. To do this, the Buyer must inform about his decision by writing a letter to the e-mail address or calling +38 097 132 08 08; +38 044 384 02 23; +38 099 132 08 08; +38 063 132 08 08.

1.5. The information posted on the website of the online store contains the terms of the product purchase offer. The information is a public offer, the status of which is established by Art. 633 of the Civil Code of Ukraine (CCU).

1.6. Any legal entity or individual who is able to pay for and accept the goods can place an order in the online store.

1.7. Payment for the goods is made in the national currency of Ukraine upon delivery of the goods or by non-cash bank transfer.

2. The procedure for purchasing goods in the online store

2.1. The buyer of the online store has the right to place an order for any product presented on the website of the online store and which is available. Each product can be ordered in quantity from 1 unit.

2.2. The buyer can order the goods in the following ways:

  • by phone;
  • by e-mail;
  • place an order on the website.

2.3. If the ordered product is not available, the company manager is obliged to notify the Buyer (by phone or e-mail).

2.4. If the ordered goods are not available, the Buyer has the right to:

  • replace it with any other product;
  • reject the product;
  • cancel the order.

2.5. Before the order is sent, the Buyer has the right to refuse it by informing the online store of his decision by phone or e-mail. If the order was placed by the Buyer outside of store hours, it is considered received in the morning of the next business day.

3. Reception and processing of orders

3.1. Orders are accepted using the website, e-mail, as well as by calling +38 097 132 08 08; +38 044 384 02 23; +38 099 132 08 08; +38 063 132 08 08.

3.2. If the order was placed during the working hours of the online store (Monday - Friday from 9:00 a.m. to 6:00 p.m.), within 20 minutes after placing the order, the manager of the online store will contact the Buyer to confirm the order. If the order is placed outside of business hours, on weekends or holidays, the manager of the online store will contact the Buyer within 20 minutes from the beginning of the working day. Orders are placed on the website 24 hours a day.

3.3. After placing the order, the Buyer will receive a message to the e-mail address specified when placing the order that his order has been received by the automatic order management system and that the manager will contact him in the near future

3.4. The shipment of the ordered product takes place after the Buyer confirms the order by phone. Without phone confirmation, the order will not be shipped (the Buyer does not answer the call, is outside the network coverage area).

4. Delivery of orders

4.1. Detailed terms of payment and delivery of goods to the Buyer are given in the "Delivery and Payment" section.

4.2. Delivery of goods purchased in the online store is carried out by delivery services or courier. You can also pick up your order yourself in the shopping hall of the "People in White" supermarket.

Orders placed and confirmed by the Buyer before 4:00 p.m. are shipped on the same day. Orders placed and confirmed after 4:00 p.m. are shipped the next business day. The number of working days does not include Saturday, Sunday and officially recognized holidays.

4.3. The buyer is obliged to accept the ordered goods in the presence of the courier or at the delivery point in terms of quantity, quality, assortment and completeness.

Payment of the goods by the Buyer is considered a fact of acceptance of the goods.

4.4. If the Buyer refuses the order at the time of delivery, he is obliged to pay the costs of the online store for the delivery of the order.

4.5. If in the process of receiving the goods, it turns out that the goods do not correspond to the order or are of inadequate quantity, quality, completeness or assortment, the Buyer is not obliged to compensate the costs of the online store related to the delivery of the order.

5. Order payment

5.1. The buyer can pay for the order placed in the online store as follows:

  • online, through the Liqpay payment system;
  • by paying through Privatbank terminals,
  • by bank transfer,
  • in cash when receiving the goods from the delivery service or courier.

5.2. Payment for the order by bank transfer is carried out by the Buyer by 100% advance transfer of funds to the current account of the online store within one day from the day of confirmation of the order.

5.3. If the funds for the ordered product have not arrived, the online store reserves the right to cancel the order.

5.4. When paying for the goods, bank commissions are paid by the Buyer himself.

6. Terms of product return

6.1. The return of goods to the online store is carried out in accordance with the current legislation of Ukraine.

6.2 Detailed exchange conditions and the surface of goods purchased in the online store are given in the "Exchange and return" section. Exchanges and returns are possible within 14 days of purchase. For this, it is necessary to keep the receipt and the product presentation.

6.3. You can return or exchange the product in a convenient way:

  • in the "Lyudy v Bilyom" supermarket at the address: Kyiv, st. Olena Teliga, 3.
  • by sending the parcel by the "Nova Poshta" delivery service according to the following data: Kyiv, branch #36, recipient - "People in White Company" LLC, contact phone number - 097-058-34-42.

6.4. Money for the order can be returned in the following way:

  • to a bank card;
  • money transfer by "Ukrposhta";
  • in cash (when returning the goods in the shopping hall of the "Lyudy v Bily" supermarket)

6.5. Refunds or sending goods for exchange are carried out after receiving the parcel with the pre-order.

6.6. Orders paid with a gift card are non-refundable. The product that does not fit can be exchanged for any other product from our range.

If the gift card order was made with a surcharge, the surcharge amount can be returned to a bank card or by bank transfer to "Ukrposhta".

6.7. Gift cards for medical clothing purchased on the website are not subject to return or exchange.

6.8. Products whose construction has been altered (for example, shortening of trousers, embroidery, etc.) are not subject to return or exchange.

7. Warranty period

7.1 A guarantee of up to 180 days is extended to the medical clothing of TM "People in White". Detailed information on the warranty period and the conditions for the care of clothes are given in the brochure "Warranty Obligations". Brochures are provided with all products produced by TM "People in White". If, during the warranty period, defects are found in the purchased products caused by poor-quality material or manufacturing technology defects, the company "People in White" undertakes to exchange the product for another or compensate the purchase price

7.2. The warranty period starts from the day the product is received by the Buyer or the product is sent to the Buyer via the carrier company.

8. Information about goods

8.1. The online store sells medical clothing, shoes and accessories.

8.2. The product on the site is presented with the help of photo samples, which are the property of the online store. Each product has accompanying text information: price, article number and description of the product, which the Buyer has the right to read freely.

8.3. At the Buyer's request, the online store manager is obliged to provide (by phone or e-mail) additional information necessary and sufficient, from the Buyer's point of view, for him to make a decision to purchase the product.

8.4. The price of the product indicated on the website can be changed unilaterally by the online store. At the same time, the price of the goods ordered by the Buyer cannot be changed.

8.5. The buyer has the right to leave comments on the website about the quality of service, purchased goods, etc.

8.6. The online store reserves the right to expand and reduce the product offer on the Site, to regulate access to the purchase of any goods, as well as to suspend or stop the sale of any goods at its own discretion.

9. Rights and obligations of the parties

9.1. The seller has the right to:

  • unilaterally terminate the provision of services under this contract in the event of a breach by the Buyer of the terms of this contract.

9.2. The buyer is obliged to:

  • timely pay and receive the order under the terms of this contract.

9.3. The buyer has the right to:

  • place an order in the online store;
  • draw up an electronic contract;
  • require the Seller to fulfill the terms of this Agreement.

10. Liability of the parties

10.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this contract in the manner provided by this contract and the current legislation of Ukraine.

10.2. The seller is not responsible for:

  • the appearance of the Product changed by the manufacturer;
  • for a slight discrepancy in the color range of the product, which may differ from the original product solely due to different color rendering of personal computer monitors of individual models;
  • for the content and truthfulness of the information provided by the Buyer when placing the order;
  • for delays and interruptions in the provision of Services (order processing and delivery of goods) that occur for reasons beyond its control;
  • for unlawful and illegal actions performed by the Buyer using this access to the Internet;
  • for the transfer by the Buyer of his network identifiers - IP, MAC address, login and password to third parties;

10.3. The buyer, using the access to the Internet provided to him, is independently responsible for the damage caused by his actions (personally, even if another person was under his login) to persons or their property, legal entities, the state or moral principles of morality.

10.4. In the event of force majeure, the parties are released from fulfilling the terms of this contract. Circumstances of force majeure for the purposes of this contract mean events of an extraordinary, unforeseen nature, which exclude or objectively interfere with the performance of this contract, the occurrence of which the Parties could not foresee and prevent by reasonable means.

10.5. The parties shall make every effort to resolve any disagreements exclusively through negotiations.

11. Other conditions

11.1. The online store reserves the right to unilaterally make changes to this contract, provided it is previously published on the website

11.2. The online store was created to organize a remote method of selling goods via the Internet.

11.3. The buyer is responsible for the accuracy of the information specified when ordering information. At the same time, when making an acceptance (placing an order and subsequent payment for the goods), the Buyer gives the Seller his unconditional consent to the collection, processing, storage, and use of his personal data, in the sense of the Law "On the Protection of Personal Data".

11.4. Payment by the Buyer of the order made in the online store means the Buyer's full agreement with the terms of the sales contract (public offer)

11.5. The actual date of the electronic agreement between the parties is the date of acceptance of the terms, in accordance with Art. 11 of the Law of Ukraine "On Electronic Commerce"

11.6. The use of the online store resource to preview the product, as well as to place an order for the Buyer, is free of charge.

11.7. The information provided by the Buyer is confidential. The online store uses information about the Buyer exclusively for the purpose of processing the order, sending messages to the Buyer, delivering goods, making mutual settlements, etc.

12. Terms of the contract.

12.1. The online store has the right to change the terms of this Agreement by publishing it on the website. Placing orders after the publication of the updated Agreement means acceptance by the Buyer of all the terms of the amended Agreement without exception.

12.2. The online store provides the terms of this Agreement freely available to the Buyer on its website.

13. Copyright Agreement

13.1. The owner of the online store owns the copyright to the design of the online store, to all materials published on the site, to the software of the online store, with the exception of the Buyer's personal data.

13.2. Any reproduction of the materials of the online store without the specific written permission of the Owner of the online store is prohibited.

14. Term of validity of the contract

14.1. An electronic contract is considered to have been concluded from the moment the person who sent the proposal to conclude such a contract receives a response to the acceptance of this proposal in accordance with the procedure specified in part six of Article 11 of the Law of Ukraine "On Electronic Commerce".

14.2. Before the expiration of this Agreement, it may be terminated by mutual consent of the parties before the actual delivery of the goods, by means of a refund

14.3. The parties have the right to terminate this agreement unilaterally, in case of non-fulfillment of the terms of this Agreement by one of the parties and in the cases stipulated by the current legislation of Ukraine.

You hereby confirm that you have read, understood and fully agree to abide by this User Agreement.