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Return and exchange

If the ordered goods are not suitable for you, it can be exchanged for other goods or returned, having received the funds back.

Medical accessories (masks, shoe covers, socks, disposable caps, gloves, etc.) are non-refundable.


Terms of return or exchange

Exchange or refunds are possible within 14 days from the date of purchase. To do this, you need to keep the check and the marketable condition of the items.
The medical clothing of Lyudy v bilomu TM is covered by a guarantee of up to 180 days. You can learn about the features of a refund or exchange for warranty cases here.

How to return or exchange good

If you are in Kyiv:
- you can return the goods directly to our shopping mall at 3 Olena Teliga Street
Orders made at the website lvb.ua:
• Fill out the return form (the return form is included into each parcel).
• Insert Form No. 1 into the parcel with the product you wish to return or exchange.
• Give Form No.2 to the operator of the nearest branch of Nova Poshta and send the parcel to Kyiv according to the requisites indicated in the form. The delivery of the parcel to Kyiv is paid by the recipient – Men in White Company.
• We will receive the parcel and immediately contact you to discuss the details of the return or exchange


Money for the order can be returned in a convenient way:
  • to a bank card
  • by money transfer "Ukrposhta"/li>
  • cash (with the return of goods at the trading floor of Lyudy v bilomu Shopping Mall.
After receiving the parcel with the goods for return or exchange, the manager will contact you and specify the convenient way of refund.

Orders paid with a gift card

Funds for orders paid with a gift card are non-refundable. A product that does not fit can be exchanged for any other of our range.
If the order for the gift card was made with surcharge, the amount of the surcharge can be returned to the bank card or by the transfer of Ukrposhta.

If you have any questions

For all questions related to the exchange or return of goods, please call the contact center on a convenient phone number:
+380 (44) 384 02 23
+380 (97) 132 08 08
+380 (99) 132 08 08
+380 (63) 132 08 08
Managers are happy to help you and to provide all the necessary information.
The schedule of the contact center of Men in White:
Md-Fr 10:00 – 20:00
Sa-Su 10:00 – 18:00
Thank you for choosing the medical clothes of Men in White!
We wish you pleasant purchases!